Refund policy

Effective Date: 15/07/2026

This policy covers returns, exchanges, replacements, cancellations, and refunds for products and services purchased from SHAH SPORTS TECH PRIVATE LIMITED via www.zsportstech.com. It forms part of, and should be read together with, our full Terms & Conditions.

Returns, Exchanges & Replacements

Due to the nature of cricket equipment and product customization:

  • Products sold are generally non-returnable and non-exchangeable.
  • Replacement requests are accepted only if:
    • An incorrect product has been delivered.
    • The product has been significantly damaged during transit and reported within 48 hours of delivery.
    • A verified manufacturing defect is identified.

Minor cosmetic differences resulting from natural willow characteristics shall not qualify for replacement.

Cancellation Policy

Orders may only be cancelled before they are processed for dispatch.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

Customized products, personalized products, bat preparation services, knocking services, engraving, or other made-to-order items cannot be cancelled once production has commenced.

Refund Policy

Refund requests must be submitted via email to: admin@zbat.in

The request should include:

  • Customer Name
  • Order Number
  • Contact Details
  • Reason for Refund
  • Supporting photographs (if applicable)

Refunds are reviewed on a case-by-case basis.

Approved refunds will generally be processed using the original payment method within 7–10 business days, subject to payment gateway processing timelines.

The Company reserves the right to approve or reject refund requests based on its evaluation and applicable consumer laws.